Communication in Healthcare
How to talk to patients and families, break bad news, de-escalate tense situations and respond to the media when an incident occurs.
Who it is for
Physicians, nurses, and hospital and health centre management
What participants gain
- clear and empathetic conversations with patients and families
- a proven protocol for breaking bad news
- de-escalating conflict in waiting rooms, on wards and by phone
- a hospital crisis communication plan
Programme content
- Doctor–patient communication: listening, explaining, trust
- Difficult conversations: diagnosis, complications, death
- Conflict and aggression: recognition and de-escalation
- The hospital in the media: statements, interviews, social media